1. What’s your shipping policy?

Art Supply Distributor offers FREE SHIPPING on all orders $550 or more anywhere in the Continental USA. Any order under $500, will be charged our standard discounted inside delivery FedEx Ground rate. All orders received before 12:00 PM (CST) will ship SAME DAY business days (holidays excluded). Customers receive their orders within 1-4 business days. See delivery map below:

 

2. I just placed an order not too long ago and I need to make adjustments or additions. Is this possible?

Yes of course! If the order has not shipped from our warehouse we will be able to make any adjustments/additions to your current order. Simply contact one of our customer service representatives at [email protected] or (985) 662-5181. Please have your payment method ready and the order # you would like to make these changes to, to help the process go quick and smoothly.

3. I accidentally forgot my password, how can I still log-in to my account?

We can generate a new password for you or you can choose the “Forgot my Password” option on the log-in screen. A temporary password will be generated to your email which will allow you a one time log-in. You will then be able to re-create your own personalized password after re-entering the temporary password for your ‘old password’. If you still have issues logging in please reach out to one of our customer service representatives at [email protected].

4. I received an item damaged during transit. What is my next step?

While we try to hold our standards of packaging and handling to the highest degree here at ASD, we understand that some damages happen during transit. Simply contact one of our customer service representatives at [email protected] with the order #, item(s) damaged, and a picture of the damaged product/box. We will be able to issue you a credit or replacement towards the item(s) damaged as a promotion code for you to use towards your next order.

5. How is your canvas different then the competitors?

All of our canvases that we offer meet the highest specifications of quality. Our canvases are vegan, gluten, and animal cruelty free! Our canvases were originally designed with Paint & Sip classes in mind with fast drying times and quality artwork that not only your artists will appreicate but your customers will love!

6. How are your paints compared to other brands/competitors?

All of our non-toxic acrylic paints/gesso are vegan, gluten, and animal cruelty free as well as being 100% made in the USA! Our paints have been tested and formulated for the paint & sip industry and we ensure consistency in color, silky-smooth texture, and fast drying times. We carry Gesso & 24 colors including Metallic Gold, Silver and Copper.

7. What are the differences between the brushes that you have to offer?

We carry plastic brushes and we have wooden brushes. Our wooden brushes are our best sellers! The brushes we carry are also gluten, vegan and animal cruelty free. Our SG755 1" brush is made of bristal (Ox) hair, but the animals are not harmed in the making of this brush.

8. What’s the difference between table-top and offsite easels?

Our table-top easels are offered in packs of 3 and need to be assembled when received. Measuring at 18" high the table-top easel is fully adjustable with non-slip plastic tips. Maximum canvas height is 20 inches.

Our offsite easels come in singles and are 16"W x 20-1/4"H x 12"D. They do not need to be assembled after receiving and can fold to 2-3/4"W x 20-1/4"H x 2-1/2"D. Maximum canvas height is 26 inches.

9.  My delivery was missing a package, how do I locate the missing items?

A tracking notification should have been emailed to your account’s email address, be sure to check your spam/junk folders. You should be able to access your delivery information through this email to see if any of your packages are still “in transit”. If you did not receive a tracking notification email please contact one of our customer service representatives at [email protected] to look into the delivery situation of your packages.

10. What’s the difference between residential shipping and shipping to a commercial address?

ASD is a wholesale based company and our shipping rates are associated with commercial/business locations. Our rates do not extend to residential locations and there are additional fees associated with deliveries made to residential addresses. If you would like we can help provide a FedEx holding facility near you that will accept and hold your packages until you can pick them up at no extra shipping cost to you. Feel free to contact one of our customer service representatives at [email protected] and we would be more than happy to look into this option.

11. Who do I contact to make an address change?

If you need to make any changes to your billing or shipping address please contact one of our customer service representatives at [email protected]. We will be able to update your account information on all of our portals to ensure your orders will correctly cross over to our system and be delivered appropriately.

12. How do I set up payment by check or NET 30 terms?

If you would like to apply for our NET 30 payment method simply reach out to one of our customer service representatives at [email protected]. We will email you an application form to fill out and once we receive the completed application we will be able to approve/disapprove the NET 30 terms for your account. Instructions on how to use the check payment options will be sent to you and you will be able to select the appropriate payment method of your choice at time of checkout.

13. How do I delete a credit card from my account?

It's super easy! After logging in go to the Account Tab and click the 'My Account' option. Once you're on your Account page scroll down to ‘Add Payment Type’ and click. It should be located right under your address information. This should launch you to a credit card screen displaying your cards and there should be a button to the right hand side that reads 'Remove'. You can do this with the card you wish to remove from your account and the site will update and no longer display the unwanted card.

14. Do you accept new product requests?

Of course! Please send your inquires about new products to [email protected] and we will reach out to discuss getting the item(s) for you.

 

 

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