SHIPPING

Free shipping on all orders $500 and over anywhere in the Continental USA. All orders will ship within 24 hours of receipt Monday-Friday, holidays excluded. For all orders under $500, they will be charged our standard discounted inside delivery FedEx rate. Additionally, wood cutouts will incur an additional shipping charge based on your shipping location. You will receive your order in 1-4 days. Additional charges may apply for residential deliveries.

SHIPPING & CONCEALED DAMAGES

While we try to hold our standards of packaging and handling to the highest degree here at ASD, we understand that some damages happen during transit. Simply contact one of our customer service representatives at [email protected] with the order #, item(s) damaged, and a picture of the damaged product/box. 

You also have the right to refuse the damaged carton(s) or have your FedEx delivery person make a note at the time of delivery that the carton was damaged and ship the damaged carton back to us. 

Please note it is the customer's responsibility to notify ASD of any damages or refusal of delivery within fourteen (14) days of receipt of goods. ASD will issue you a credit towards the item(s) damaged as a promotion code for you to use towards your next order or we can ship a replacement of the item(s) damaged. 

SHORTAGES/OVERAGES

If any errors are found after all merchandise has been unpacked and checked please contact one of our customer service representatives at [email protected]. Errors must be reported within fourteen (14) days of receipt of goods. 

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